¿Se pueden dejar los muebles en el exterior todo el año?
We can confirm that all of our furniture can be left outside all year round. However we do recommend to purchase one of our winter protective covers for your furniture. Our covers provide superior protection from the elements. We strongly advise that all cushions should not be stored underneath your protective cover, otherwise the cushions will become water stained. In addition all cushions should be stored in a dry location when not in use.
Are my cushions machine washable?
All of our cushions can be machine washed, we recommend that you wash your covers at a low temperature, around 30ºc. In addition we strongly recommend not dry your cushions on a radiator or tumble dryer. This will cause the cushion cases to shrink.
¿Nuestros productos se desvanecen con la luz del sol?
All of our products provide UV protection to ensure they do not fade in sunlight, resulting in years of enjoyment.
¿Cómo cuido mis muebles?
Recomendamos limpiar sus muebles sin los cojines al menos una vez al año. Cepilla los muebles para eliminar las hojas y los escombros. Use agua jabonosa tibia y un paño suave para limpiar la suciedad. Una vez eliminada la suciedad, recomendamos enjuagar los muebles.
¿Nuestros muebles están completamente ensamblados?
Todo nuestro mobiliario es totalmente de aluminio soldado, el único componente que requiere montaje son nuestras mesas, parasol, pérgolas y cajas de almacenamiento.
¿Usas vidrio templado?
Sí, podemos confirmar que todo nuestro vidrio ha sido templado para su seguridad.
Los productos que haya pedido se enviarán directamente a la dirección (donde se registró su tarjeta de pago para el primer pedido), normalmente en un plazo de 10 días laborables.
Please note some items are available for PRE ORDER, all estimated delivery dates for PRE ORDER items will be stated on the product page. Please note the dates quoted is stock arrival into our warehouse. Should you have any questions about an order you have placed with us, we welcome you to contact us email or telephone +351 21 124 5732.
Fenetti delivers across the Iberian Peninsula. We offer FREE delivery across Portugal and Spain’s Andalusia region on all purchases over €69. For other regions in Spain we unfortunately have had to include shipping rates given the very high cost of fuel we are currently experiencing. We will be opening distribution hubs in other regions of Spain later in the year so we can continue to offer free shipping across the whole country. Delivery to the Balearic & Canary Isles are possible but require specific shipping arrangements. Please contact us for more information. If you live in a remote location, please contact Fenetti and ensure that we can deliver to your specified address before you place an order. We will do everything we can to get your product to you, but some areas of Spain & Portugal have roads that require a bit more love and tarmac. For further advice, questions or information please contact us at email@example.com before you place an order.
Servicio de entrega para 2 personas Nuestra entrega estándar incluye la entrega en la puerta de su casa o directamente en su jardín. También recibirá una llamada de su conductor de entrega 60 minutos antes de que lleguen, para que sepa cuándo esperarlos. Tenga en cuenta que la eliminación del embalaje no está incluida en este servicio.
Our 2 Man Team can also deliver to your garden or terrace, assemble your products and even take away your packing. Save yourself a trip to the tip and let us do the hard work! In addition, our two man team can delivery up to the 3rd floor! For this service we charge an additional fee depending on the size of the product, which will be offered during the checkout process.
If you wish to cancel a product you have ordered from us, please be aware of the following scenarios and the terms that apply:
If the products you receive are damaged or incorrectly supplied on delivery, you should notify Fenetti as soon as possible so that we can organise collection, refund or substitution without charge to you.
If you wish to cancel products that are not damaged or incorrectly supplied, then you must inform us within seven working days following the date of receipt in accordance with the Distance Selling Regulations. While you are entitled to a refund, you should be advised that Fenetti cannot accept responsibility or cost for the organisation, collection and return of products. You are required to take reasonable care of the products and not use them while you organise return delivery. See Customer-organised returns.
If you have changed your mind and wish to return any products to us, please be advised that you have a statutory duty to take reasonable care of the products that you are returning. We reserve the right to bring action against you in the event you breach this statutory duty. This will be reviewed on a case by case basis, but examples include:
If products on return are lost or damaged in transit, we reserve the right to seek direct costs from you.
On receipt of the returned goods, Fenetti will inspect and assess the suitability of products for re-sale and reserves the right to seek payment for the direct cost should you have been negligent in your duty of care. Please note, Fenetti will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service with appropriate insurance.
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